This policy explains what kind of data we collect when you use our website, and governs data collection, storage, processing and usage. By using this website, you consent to the data practices described in this policy. For the purposes of the Data Protection Act 1998 (Act), the data controller is Teaching Writing Online Limited (the "Company").
We, the Company, take the privacy of your information seriously and would like our customers to familiarize themselves with all the statements below.
While using our website, you may be asked to provide to us and we may collect and process personally identifiable information, such as your name, email address, home or work address or telephone number, and other contact information (personal information). We may also collect anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favorites.
Apart from personal information, information about your computer hardware and software and other statistical data also may be automatically collected by us when you use our website. This may include your IP address, access date and time and referring website addresses, the browser you use, time zone, search terms you entered into a search engine to find our website and information about how and when you use our website. This information is used by us to operate our service, maintain quality of the services and also helps us to improve our services, customize the content of the website and provide general statistics regarding use of the website.
We do not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
We collect and use your personal information to operate our website, deliver the services you have requested, and contact you when needed.
We do not disclose, sell, rent or lease your personal information to third parties.
We may share personal information and other data collected from you with our affiliates, trusted partners and contractors exclusively for the purposes of operation and maintenance of the website, provision of the services to you, and communication with you.
We may also use your personal information for marketing purposes, to inform you of other products or services available from our affiliates and us, or any other information that may be useful to you. If there is a product update or special offer, we will send you an email with details on it. We may also send you product information from our business partners. These emails are purely informational and will not flood your inbox, but if you wish to unsubscribe, the option is there. You will also get important account activity updates which you cannot unsubscribe from (e.g., account registration, refills, low balance, etc.).
We may also contact you to conduct research about your opinion of current services or of potential new services that may be offered, although you do not have to respond to such requests.
We may share data with our affiliates and trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for the services provision. We may share your information with third parties who perform tasks required to complete a purchase transaction. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
Unless you request that we delete your personal information in part or in full, we retain the information we collect for at least 3 years and may retain the information for as long as needed for our business and legal purposes.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
There are several things that cookie files help us do: remember that a user is signed in, display date and time according to the current time zone a user is in, and customize the content of our website for a particular user.
We may use any of the following cookies:
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted.
If you decide to modify cookie settings, you can do so by changing the settings of your browser. However, if you disable cookies entirely, we cannot guarantee that all the features of our website will run smoothly.
In order to protect your personal information, we use encryption when you send us your personal data. We also take all necessary measures to secure your personal information from loss, unauthorized access, misuse, disclosure, or alteration.
In case there is an intrusion in our system that affects your personal information, we will contact you as soon as possible and notify you of actions we take in response.
We do not share your personal information with organizations, individuals, and any third parties. However, we will disclose or share your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with any laws, regulations, legal requirements or comply with legal processes; (b) protect and defend the rights or property of the Company; and, (c) act under exigent circumstances to protect the personal safety of users of the website, or the general public. This includes requests from governmental and public authorities within or outside your country.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties: (a) in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy; and (b) if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting our support team at [email protected].
We want you to be sure that personal information that we have collected from you is correct and up-to-date. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will grant you access to your personal information in accordance with the Act so that you are able to update or delete it. We charge £10 for information requests. Upon such a request, we will provide you with access to all the information we maintain about you subject to the conditions of the Data Protection Act 1998.
You may be asked for enough information to judge whether you are the individual to whom the personal data relates (e.g. – ID). This is to avoid personal data about one individual being sent to another, accidentally or as a result of deception.
Please request this service by contacting our support team via phone or live chat.
Last updated: 01.12.2016